Tuesday, July 9, 2013

What You Need to Know for Passport Application/Renewal at DFA Cebu

People were very helpful when I needed information on how to renew my passport and get one for my 10-month-old son, so I thought I'd pay it forward. Here's what I learned from my (short!) time at DFA Cebu.

First: the basics.
  • The Department of Foreign Affairs, where you'll be getting your passport, is at the Pacific Mall in Mandaue City, Cebu. (Pacific Mall used to be known as Metro [Gaisano] Mandaue.)
  • [UPDATE:] The opening hours of DFA Cebu are Mondays to Fridays 9 AM-6 PM and Saturdays 9 AM-3 PM. If you have questions, you can call them at (032) 520-5898 and (032) 520-6193. You may also contact them via email at cebu.rco@dfa.gov.ph or dfacebu@yahoo.com.
  • You can get an application form from the DFA security guard.
  • The documentary requirements are detailed in the DFA website: New Applications / Passport Renewal. Have everything photocopied.

Tips:

  • Minors (those below 8 years old, if I heard the guard correctly) and senior citizens (over 60 years old) are given priority, as are pregnant women and persons with disabilities AND the persons with whom they're processing their passports. If you've got any of these priority applicants in your family, strongly consider getting your passport at the same time they are. (For "strongly consider," read: "you'd be out of your mind if you don't.")
  • Don't panic if you forget to photocopy something -- there's a photocopier inside the DFA itself (P3/page).


This is what the schedule at the DFA looks like:

As early as midnight

  • People start queueing for priority numbers.


7:00 AM

  • The security guard gives out priority numbers to those in the queue. 
  • A DFA staff member collects the application forms of priority applicants: minors, seniors, pregnant women, PWD's, and members of their party. This early collection is done so that their information can be encoded ahead of time.


Shortly before 9:00 AM

  • The guard admits all priority applicants and their companions to the building, where they proceed to the DFA office at the 4th floor. 
  • Another guard right outside the office doors will give instructions (sit down first, form a queue, et cetera). 
  • Once admitted to the office, those who were able to submit their forms at 7 AM can go straight in and are called first. 
  • Those who weren't able to submit their forms earlier should stop by the Information desk to hand their forms to the receptionist, who will then have these encoded. 
  • Everyone sits and waits for their names to be called.


9:00 AM

  • Another guard starts calling the names of priority applicants. When your name is called, you are told which counter to approach. 
  • At the counter, present all your documents. 
  • Once your documents are examined and approved, you proceed to the cashier. (It's P950 for regular processing, and you will make the cashier very happy if you bring the exact amount.) 
  • After paying, you get your photo taken and verify all your information. You then sign a form that says everything (spelling, dates, other info) is as it should be, and you are then told when to come back to get your passport.


10:00 AM

  • The rest of the [non-priority] applicants are admitted to the DFA office. Since they're given priority numbers, I suppose that's how they are called to the counters, instead of by their names. I'm not sure of this because by 10 AM we were already having our photos taken in another room.


My parents, my 10-month-old son, and I arrived at the DFA at around 8 AM, so we weren't able to submit our forms by 7 AM for encoding, but we still managed to get everything done before 10:30 AM. Not bad for a government agency, huh?

81 comments:

desiree atay said...

Thank you for this information, i really appreciate it so much. It's really helpful. I have a question, do i need to secure first the confirmed appointment, stated in the requirements for passport.?? thank you again.

Ligaya said...

Hi desiree! Happy to help. No, you don't need to secure an appointment. I don't think DFA Cebu has an appointment system; they just use priority numbers on a first-come-first-served basis. Thanks for dropping by.

desiree atay said...

oh thanks, that's a relief, now i only have one problem, should i pass at least 3 supporting documents ? hehe.. thank you so much

Ligaya said...

The DFA website said at least 3. I don't know if they will actually deny your application or make you come back if you have less than 3. What I do know is that they took the photocopies of all the supporting documents we prepared. Pag-prepare na lang jud 3 para sure hehe.

desiree atay said...

HAHAHHA,, bitaw noh, sige thank you kaayo, I was planning to apply for passport man gud, may be next week, thanks for the info.. God Speed!

Azhure said...

Hi, ask unta ko if mga unsa orasa mi kinahanglan muadto? Ingon ang uban kay kadlawon kuno?thanks kaau sa info

Ligaya said...

Hi Azhure! The guard distributes priority numbers at 7 AM but people start lining up way before that time. The earlier you go, the better your priority number will be. However, if you have a priority applicant with you (such as a minor or a senior citizen), you won't need to line up for a priority number.

Anonymous said...

hello good morning,
I am wondering though if you have any idea on how to reach dfa cebu if am from dipolog city area?
i was supposed to renew my passport in zambo city but because of the current situation here, i decided to just go to cdo but i am rethinking of just doing it in cebu as we dont know really the safety measures of the road etc.
from cebu port, can you please help me reach dfa using public transpo? i dont wanna use a taxi as my budget is tight.. any info is much appreciated.. Thank you very much...

Ael of Dipolog City

Ligaya said...

Hi Ael! To be honest, I'm note really familiar with the port area, so I'm not sure what jeepneys you can take from there to Pacific Mall. I did post your question on Facebook, and someone told me that you can take the 21A or 21D jeepneys.

Here are links to those jeepney routes:

21A - http://cebujeepneys.weebly.com/21a.html

21D - http://cebujeepneys.weebly.com/21d.html

And then I think you can use Google map to figure out which one would pass nearer to the port where your ship docks.

June july said...

hi hello , what about passport renewal...the same requirements ???

June july said...

hi hello...what about passport renewal..the same requirements? tanx

Ligaya said...

Hi June July. The phrase "Passport Renewal" (2nd paragraph) has a link to the DFA site for requirements. You can check that out.

Anonymous said...

Hi Good morning, ask lang po ako. Kakasal ko lang po noong november 28, 2013.Nag try po akong kumuha ng Marriage Contract issued by the NSO pero unfortunately po hindi pa po pwede kasi bago pa ho akong kasal. Tanong ko lang po a.aprove.bahan po ba sa DFA if Marriage Contract from the LCR ang ipapakita ko? Ngayong 2014, sa Pacific Mall pa rin ho ba ang kwa.anan ng Passport? Thank you po & Godbless. More poweer. ^_^

Ligaya said...

Hi [Anonymous 1/15/2014],

Sorry for the late reply! I really don't know the answer to your question. I think the best thing to do would be to ask DFA itself. At any rate, it's been 3 months since you got married, so I hope by now it's a moot issue. Pacific Mall pa rin, as far as I know. Hope it works out for you!

May Joy Feniza said...

Hi mam, ds is Joy..ask lng po ako if what time pwede mgclaim ng.passport? do they accommodate even on Saturday? is it based on mall hours or hanggang 5PM lng cut off nla to claim the passport?

Ligaya said...

Hi Joy! I'm sorry I don't know the answer to that. I think the best thing to do would be to call them and ask.

Anonymous said...

does dfa cebu already have the online appointment system?

chkezel said...

hi..just want to ask if kinahanglan ba affidavit of consent to travel?,passport will be for my three kids,ages 17,12 and 10 yrs.old.If naa will it be for each minor or pwede na isa lng pra nila?Open ba dfa cebu on saturday? thanks a lot,will really appreciate ur answer..

Ligaya said...

Hi chkezel!

Wala na ko nag-prepare ug affidavit of consent for my son kay I also asked the other mums who got passports for their kids and wala man sad sila nag-submit. Wala ra man pod nangita ang tig-process sa papers didto sa DFA. I think as long as you are with your kids when they get their passports, they won't look for an affidavit na.

DFA is open on Saturday according to their website:
https://www.dfa.gov.ph/index.php/2013-06-27-21-50-36/public-advisory/1119-announcement-on-operation-hours-of-mall-based-regional-consular-offices-and-satellite-offices

Thanks for dropping by!

Anonymous said...

Hi Ligaya! My parents who are already senior citizens (in their 80s) are planning to renew their passports. You mentioned that they dont need to get priority #s. You mean they will still be accommodated even if we'll get there at past 9am or maybe 10? We're from bohol & the earliest fast craft will leave @ 7am. Also, wanna ask if I'll be allowed to accompany them inside. Thank you so much in anticipation for your reply. God bless!

Ligaya said...

Hi Anonymous from 3/30/2014!

Yes, they will still be accommodated and treated as priority applicants even if you get there at 10 AM. I know someone who actually arrived there afternoon na, and it took them less than an hour to go through the entire process. And yes you will be allowed to accompany them inside. Good luck and thanks for dropping by!

Ligaya said...

Hi Anonymous from 3/10/2014,

So sorry I didn't notice your question till now. As far as I know, they don't have the online appointment system yet.

Anonymous said...

Thank u for the info Ligaya.

Anonymous said...

Hi! Any idea until what time they still accept applicants, say if we get there by 10am already? Would you know if priority nos. still released at that time?

Ligaya said...

Hi Anonymous from 4/9/2014,

Usually, all the priority numbers are distributed at 7 AM.

When we got there just before 8 AM, there were no more priority numbers.

The guard told those who weren't able to get priority numbers that they *might* still be able to process their applications, but only after all the people with priority numbers are done, usually by mid- to late afternoon. And it's not guaranteed. I wouldn't advise going there at 10 AM unless you are with a priority applicant (senior citizen, child, pregnant woman, PWD).

Anonymous said...

hi good evening
i would like to ask if unsa ang requirements for passport extension and how much?thanks

Ligaya said...

Hi Anonymous from 4/27/2014!

As far as I know, passport extension is free.

Technically, there are only certain valid reasons that the DFA will accept for passport extension. You can get the details here:
https://www.dfa.gov.ph/index.php/2013-06-27-21-50-36/phl-embassies-and-consulates/1814-extensions-of-validity-of-passports-no-longer-allowed-beyond-october-2015

I do know of some people who were able to get their passport extended for other reasons, so it's best if you approach the DFA staff personally. Just make sure you bring all the documents they might require from you based in your reason. For example, if you're traveling outside the country for tourism purposes, bring your old passport, a copy of your plane tickets, proof of accommodations if available, etc.

JoaN LizL said...

i got my passport expired last year, and only now i get a chance to get it renewed.. thanks for the info.. really helpful for someone like me who used to apply at
DFA cebu...

Ligaya said...

Thanks Joan Lizl! I'm glad you find it helpful.

Anonymous said...

Example family of 3.. nanay, tatay and infant. . Ug brother in-law.. pwd na cla sa priority lane tanan?

Anonymous said...

Hi ako baby mukuha unta passport. . Unsay requirements? Mg knahanglan pa ug affidavit of consent and dswd clearance. Naa mn priority lane db? Pwd kaha ko apil ug brother ko?

Ligaya said...

Hi to the last two commenters!

I believe there are no hard and fast rules as to kinsa and pila ang pwede mo-apil sa priority lane together with the priority applicant (in your case, the infant), but, yes, generally, ang mga kuyog ug apply sa priority applicant, especially family members, kay ma-prioritize pod.

Please check the DFA link for the requirements. If you're applying with your kid, you won't need to present an affidavit of consent and DSWD clearance.

Faye Therese Valera said...

I am 17 years old and im planning to renew my passport, my question is, is it okay if I am not accompanied by my parents or a guardian? I am living alone in cebu and don't have any relatives here.

Anonymous said...

Hi! How long does it take to renew a passport or expiring passport? My passport us valid until June 1, 2014 and I plan to renew it tomorrow may 12 when kaha pwede makuha? Also can I process the passport renewal of my husband bringing an authorization in his behalf ? Thank you

Anonymous said...

Hi! How long does it take to renew a passport or expiring passport? Tnx

Ligaya said...

Hi Faye Therese,

The DFA site says that one of your parents has to be there, OR if both parents are abroad, you should present "Special Power of Attorney (SPA) with an attached photocopy of either parent’s valid passport (authenticated by the nearest Philippine Embassy or Consulate General) authorizing a representative in assisting the child to apply for a passport."

I don't know if they have exceptions for this rule. (If you want, you can call/email them your question.)

---

Hi Anonymous from 5/11,

Usual processing time is 6 weeks. Your husband has to be present because he needs to have his photo taken.

Raymund U. Briones said...

Gud PM,

Do you need to wear polo shirt or ok ra plain tshirt when they take your picture?

Thanks much,
Raymund

Raymund U. Briones said...

Gud PM,

Do you need to wear polo shirt or ok ra plain tshirt when they take your picture?

Thanks much,
Raymund

Ligaya said...

Hi Raymund,

I don't recall seeing anywhere an actual requirement from the DFA regarding collars, but I think most (if not all) of the applicants there were wearing shirts with collars, including my 1-year-old son. I would recommend nga mag-wear na lang pod ka ug polo shirt or any shirt with collar just to be safe, para mas disente pod tan-awn. :)

jhorieboi f said...

Hi Ligaya,

Ask unta ko pila ka days makuha ang passport the normal nga application ug sa express nga application..

salamat

jhorieboi f said...

Hi Ligaya,

Ask unta ko pila ka days makuha ang passport the normal nga application ug sa express nga application..

salamat

Ligaya said...

Hi Jhorieboi!

When we were there, regular processing was 6 weeks, and they had suspended "rush" processing.

However, it appears that processing times have changed. Check out this article:

http://www.gmanetwork.com/news/story/354510/pinoyabroad/news/dfa-longer-passport-processing-days-in-next-3-weeks

Hope that helps!

Ambang30 said...

Hi Ligaya, I am planning to apply a passport for my new born as early as possible as I am planning to travel her outside the country. Can I temporarily use a birth cert issued by the LCR in lieu of the cert issued by NSO as it won't still be available by that time? Can my partner process the passport alone without my infant?

Ligaya said...

Hi Ambang30,

According to the DFA (http://www.passport.com.ph/info/requirements/for/new), you can submit a Certified True Copy of Birth Certificate issued by the Local Civil Registrar and duly authenticated by NSO, in lieu of NSO-issued birth cert.

Your child needs to be present as her picture will be taken. In addition to her personal appearance, the DFA also requires: "Personal appearance of either parent (if minor is a legitimate child) / of mother (if minor is an illegitimate child)."

I hope that helps. :)

Raymund U. Briones said...

Hi All,

I was at DFA today and finished everything at 2:30pm. I lined up at 4am, prio numbers given at 7am was #165 scheduled to come back at 12nn, went home to eat and rest. went back at 12nn. NO Rush processing for passport for all. Only regular processing at 900pesos. I will get my renewed passport on July soon.

Ligaya said...

Yay, thanks for that report Raymund! And good luck with your travels. :)

Anonymous said...

Hi. I am about to renew my passport within this week. I am happy to know that the list of requirements for renewal is short :) but I am having a hard time since I just graduated from college and we were made to surrender our ID. I already read the list of acceptable IDs and I dont have one on the list. What i have is my ID from a review center. Is it valid? It has my complete name, signature and picture.
And for the supporting documents, i have my TOR and police clearance, CTC & brgy clearance. Is this enough?
I am planning to visit the mall tomorrow and ask someone (maybe the guard) who could verify and evaluate my documents before I go an all nighter the next day. Thank you for your blog! I really find it informative, reliable and updated as well :)))

Ligaya said...

Hi Anonymous from 6/3,

I'm glad you find it helpful! I really can't say if they will accept your review center ID, but there's a chance they will, since they're accepting Alumni ID, old employment ID's, etc. Your supporting documents -- CTC, barangay clearance, and police clearance -- should be enough, as they only require 3. Good luck with your application! :)

Anonymous said...

Hi ligaya, I just want to ask magkuha ko passport skung baby and shes 1yr old n 9 months kinahanglan paba mo line para priority #. Tnx

Ligaya said...

Hi Anonymous from 6/4!

Nope, your child is considered a priority applicant. DFA staff will just collect your application directly (see 7 AM). Good luck!

Anonymous said...

Hi. Im planning to renew my passport tomorrow, JUNE 6, 2014. Do you have any idea if I can get it by 1st week of JULY? Would really appreciate your time to answer. Thank you. God Bless.

Ligaya said...

Hi Anonymous from 6/5!

According to a news report I read recently, regular processing time nowadays is 10-20 working days. (It was 6 weeks when we were there last year.) Sorry I can't be of more help -- you'll have to verify with DFA. Ugma na bitaw. :)

Anonymous said...

That's good to know. Thank you so much.

Anonymous said...

is there anyway to to claim the renewal of passports faster??

Anonymous said...

is there any option to claim the passports as soon as possible?

Ligaya said...

Hi Anonymous from 6/9,

I believe DFA doesn't have "rush" processing anymore, which is great as it assures equal treatment for rich and poor alike. You'll just have to take processing time into consideration when planning your trips and your date of passport application/renewal.

Anonymous said...

Hi,ask lang kong pwede ang postal id para sa renewal passport? Thanks

Ligaya said...

Hi Anonymous from 6/12,

Although it's not mentioned in the DFA list (http://www.passport.com.ph/info/requirements/for/new#acceptable_ids), I think the postal ID would be considered a government-issued picture ID and should be accepted. (Modawat gani sila ug alumni ID; mas modawat dapat sila sa postal ID. Hehe.) :)

Anonymous said...

Thanks :-)

Anonymous said...

hi ms ligaya, just want to ask if it's okay na colored imo hair upon applying for a passport?? my natural hair color is black..

Ligaya said...

Hi Anonymous from 6/19,

I think okay ra! I know a couple of people who got passports while colored ilang hair. Di ra man pod kaha, like, bubblegum pink imong hair? ^_^ Bitaw, I think okay ra ang colored hair.

Anonymous said...

ahh. medium golden blonde po ms. ligaya. HAHAHA. THANK YOU po . God Speed. :D

Jenn said...

Hello there,jenn here,just wnt to ask pla ka days maghuwat sa passport after nka apply??wla ba cla express processong?thanks a lot...

Ligaya said...

Hi Jenn!

According to a news report I read recently, regular processing time nowadays is 10-20 working days. (It was 6 weeks when we were there last year.) No more expedited processing.

Good luck!

juzelle nidraj said...

Hi , i just want to ask if the dfa accepts old college i.d, nagstop kasi ako 2 semester na. Pls reply.,thanks

Ligaya said...

Hi Juzelle,

The DFA accepts old college IDs (http://www.passport.com.ph/info/requirements/for/new). Just make sure you have sufficient supporting documents as well.

Greenzy Talaid said...

Hi maam...ask unta ko, i have 4 minors..do i have to bring 4 original copies of the marriage certificate from the nso? Or pwd photocopy na ang uban?? Thanks..

Ligaya said...

Hi Greenzy,
I'm not sure but I believe you only have to bring one original marriage certificate and have 4 photocopies on hand. When my son and I were applying, I only brought one marriage certificate, which I used as part of my son's general requirements as well as a supporting document for my own application.

Anonymous said...

Mam Ligaya...wla n jud to ila rush processing....Nakaopen ko ila site sa processing times....if naa ka nahibaw an if available ang rush processing... tnx sa info....

Ligaya said...

Hi Anonymous from 7/4,

Mura'g wala na jud sila'y rush processing. That's also what others have told me, sukad pa last year pagkuha namo ug passport. I-take into consideration na lang jud ang regular passport processing time when you make travel plans.

Ligaya said...
This comment has been removed by the author.
rregy14 said...

Hi ligaya,

just want to ask, do they have service in the afternoon...ako plan is to go there afternoon para wala na kaayo taw...

rregy14 said...

pwede ba mag process sa hapon..do they still accept it?..para wla na keu tawo inig adto nako...daghan pa ba kaha nag taw during ana nga tym?

Ligaya said...

Hi rregy! The priority numbers they give out in the morning are good for the whole day -- ang mga awahi na ug numbers kay ipabalik na lang after lunch, so daghan2 jud gihapon na ug taw bisan hapon.

Anonymous said...

Hi miss Desiree... Ask lang ko if wala na tong magline up sa DFA the night prior to the day of appointment para priority numbers??? Ss buntag na lang jud sila muhatag priority numbers?? thanks!

rregy14 said...

Hi ligaya, thanks for your comment. Been there yesterday to process my passport.

just a tip for those who are asking, smooth lang yung process. dumating ako dun exactly 5am. mahaba ang pila (yes it is). may nakapila na kagabi pa (galing bohol). then i waited/standing for 2 hrs to get a priority number at 7am. while lining up, the guard will hand you an application form to fill up.. so smooth pa rin...after 5-15 minutes, may priority number ka na. no need to go there the night before dahil sa umaga na cla magbigay nga priority number at 7am. #202 yung priority number ko, and we were advise to go back at 11am(yung #s 200 and up). so pwede kang tumambay muna sa mall or uwi ka sa bahay pra makarelax muna. when i went back, smooth pa rin. marami ang counters nila sa step 2-processing(5 counters), step 3-payment(1 counter), step 4-picture taking(2-8 counters). so it took me 1 hour to wait and process my application. so natapos ako ng 12NN. releasing of passport would be 5-6 weeks after. they will just give you a contact number for us to follow up our passport.

Happy processing guys :)

Ligaya said...

Yay, thanks for that info rregy14!

MJ Pagay said...

Hi gonna ask lang po if still operational ang dfa until now? I was asking some of my friends they said dfa machine is damage so there is stoppage of passport processing, how true? I am planning kasi magparenew sa monday! Thanks po your reply is much appreciated!

Ligaya said...

Hi MJ!

I'm afraid I don't know. You can try calling the DFA itself to confirm -- their contact numbers are in the first part of the post.

honey said...

This is a very helpful info maam Ligaya! Thanks!

Ligaya said...

Thanks Honey! Nice to be appreciated. :)